PUBLISHED: 06 Aug 18
The ever-growing complexity presented by machines means that service staff are pushed to their limits more and more quickly. For cable manufacturers, it is becoming more and more important to receive real-time support from experts.
Rosendahl has developed SmartCall in order to organize the exchanges between service technicians in the field and their experts as efficiently as possible.
SmartCall offers real-time live assistance regardless of location
By means of live video and audio, experts are able to walk service technicians through their work. Important information, such as data specifications and diagrams, can be sent directly to a head-mounted display, tablet or smartphone and therefore provide live support.
The user interface is well-structured and designed in an intuitive manner. The audio and visual features offered by SmartCall foster unobstructed communication with service technicians.
They are therefore able to concentrate fully on their work on the machine, and following instructions is simple.
How you can utilize SmartCall at your premises
You can use a head-mounted display, tablet or simply your existing smartphone. As soon as you have logged into your SmartCall account by means of an app (for Android or iOS) or via the SmartCall website, you can contact one of Rosendahl's experts, who will provide real-time support regarding service and maintenance activities, regardless of your location.
Impractical explanations via telephone are now a thing of the past. Thanks to the live video feed, you can demonstrate complex processes in a simple manner. That way, the expert understands the situation more quickly and can immediately propose the necessary measures.
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